Everything you need to manage your campaign.

Where can I update my profile, billing country and language?

Use Profile to manage personal details, phone prefix, billing address, country, region or province, tax details and preferred language. Country and phone searches use names in the selected interface language. Changes apply to future transactions, not billing data already confirmed for a completed payment.

How do I contact Bowau about an order or payment?

Sign in, open Tickets and create a request. Select the relevant topic and include the order or payment reference, a clear description and any useful attachment. Keeping communication in the ticket makes replies and operational checks traceable.

How are Artist Packs delivered?

An Artist Pack contains several coordinated service lines. A one-time pack starts all eligible lines with one command. A weekly pack groups them by week and uses one start for the whole week, never separate starts for each line.

Why is a weekly Artist Pack “in preparation”?

Weekly packs have a configured start weekday. The operator can prepare targets and costs in advance, but the customer sees “in preparation” until that day. Dates and the seven-day weekly progress begin only at the scheduled start.

How are weekly shortfalls handled?

The next week unlocks only after the previous one closes. For measurable lines the operator records the actual value and compares it with the previous expected target. Any positive shortfall is added to the new standard delivery and is shown to the customer with the updated target.

Can one Artist Pack line be marked as not delivered?

Yes. If a line cannot be delivered for an operational reason, the administrator can mark it as not delivered and add an explanation. The customer sees that status and note while the other eligible lines continue.

How does Bowau work?

Choose a service or an Artist Pack, configure the destination URL and available options, then confirm the order using your Bowau credit. From your dashboard you can follow dates, delivery status, targets and refill availability.

Which platforms are supported?

The catalogue includes campaigns for Spotify, YouTube, TikTok, Instagram, SoundCloud, Apple Music and X. Available services and options depend on the selected platform and public resource.

What does Campaign Advisor analyse?

Paste a public link and choose your goal. The advisor identifies the platform and resource type and, where APIs allow it, shows verified metadata and recommends compatible services. It never invents stream or follower counts that a public API does not provide.

What do the order statuses mean?

Waiting means the order has been received. In preparation means the operator has configured it but the scheduled delivery has not started. In progress means delivery is active. Completed means its delivery window has ended. Refill available appears only when included in the purchased terms.

Why does delivery remain in progress for seven days?

Standard Bowau delivery is distributed across a seven-day window from the actual or scheduled start date. Progress and estimated completion are shown in the order. At the end of the window the delivery is completed automatically, including quantity-only services without an absolute target.

How are targets calculated, and what does “quantity only” mean?

When the starting value is visible, the final target is normally starting value plus contracted quantity. Some platforms do not expose a reliable starting value: in that case the order clearly states “+ quantity” (for example +1,000 units) and is delivered normally without presenting an artificial absolute target.

What should I do if the destination URL is wrong?

Open a support ticket as soon as possible and include the order reference and correct public URL. Only an administrator can change an order destination; once updated, the corrected link is also shown in the customer area.

When can I request a refill?

A refill is available only for services and periods included in the order. After delivery completes, the order shows the refill window and an action when a request is allowed. The period is counted according to the purchased terms and may differ by service or Artist Pack line.

Can an order be cancelled or refunded?

An administrator can cancel an order when operationally possible and can return a full or partial amount to the customer’s Bowau credit. The amount and reason are recorded so the wallet and order history remain traceable. Contact support with the order reference for an assessment.

What is the minimum top-up?

The minimum Bowau credit top-up is €20, including when you enter a custom amount. The selected net credit is added to the wallet after payment confirmation.

How are VAT and VIES handled?

Before card payment Bowau calculates VAT from the confirmed billing details. For a business VAT number, VIES is checked when applicable; a valid eligible intra-EU number may result in reverse charge. The checkout summary always shows net credit, VAT rate and total before payment.

Are tax identification details mandatory?

Private customers may continue without a tax code when it is not legally required, but must confirm the billing holder and address. Companies can add their VAT number for VIES verification. After payment, the holder and billing data stored with that transaction cannot be changed.

When is my credit added and is card payment secure?

Card payment takes place on the secure payment provider’s checkout. Bowau does not receive or store card details. Credit is added only after the provider confirms the successful transaction, protecting against duplicate or incomplete top-ups.

Is VAT charged again when I use my credit?

No. The wallet stores the net credit purchased at top-up, while applicable VAT is handled at that payment stage. Spending that already purchased credit on Bowau services does not add VAT a second time; the order deducts the displayed service price from the available balance.